FAQ

The following is the list of eSIM compatible devices as of 2021:


Smartphones

A list of smartphones that support eSIM.

Google Pixel
  • Google Pixel: all models since Pixel 3 (incl. XL, a, pro)
  • Google Pixel 3, 3a devices from Australia, Japan, Taiwan and South East Asia might not be compatible with eSIM.
Apple
  • All iPhones since 11 and SE 2 (2020), all variants, incl. Pro, Max, Mini
  • iPad Pro since 2020
  • iPad Air since 2019
  • Apple Watch is not supported
Samsung
  • All Galaxy S starting S20+
  • Flip3 5G
  • Galaxy Fold, Z Fold2 and newer
  • Galaxy Note 20-23, Ultra, 5g and newer
  • Galaxy Z Flip, Flip 3 5G and newer
  • Samsung Galaxy S20 FE 4G/5G, Samsung S20/S21 (US versions), Galaxy Z Flip 5G (US versions), Samsung Note 20 Ultra (Versions from the US and Hong Kong), Samsung Galaxy Z Fold 2 (Versions from the US and Hong Kong) are not compatible with eSIM
Microsoft
  • Microsoft Surface Duo 2
  • Microsoft Surface Duo
mPTech
  • myPhone NOW eSIM
  • Hammer Blade 3
  • Hammer Explorer Pro
  • Hammer Blade 5G
Huawei
  • Huawei P40, P40 Pro and Mate 40 Pro
  • Huawei P40 Pro+ and P50 Pro are not compatible with eSIM
Oppo
  • Oppo Find X3 Pro, Reno 5A, Find X5, Find X5 Pro
  • Oppo Find X5 Lite is not compatible
Motorola
  • Motorola RAZR 5G (2020) and newer
  • Motorola RAZR (2019)
Other
  • Nuu Mobile X5
  • Rakuten BIG
  • Rakuten Hand, 5G
  • Sharp Aquos Sense4 Lite, Sense6, Wish
  • HONOR Magic 3, 3 Pro, 4 Pro
  • Sony Xperia 10 III Lite, IV
Wearables

A list of wearables including smartwatches that support eSIM.

Apple
  • Apple Watch Series 7
  • Apple Watch SE
  • Apple Watch Series 6
  • Apple Watch Series 5
  • Apple Watch Series 4
  • Apple Watch Series 3
Samsung
  • Samsung Galaxy Watch4 LTE
  • Samsung Galaxy Watch4 Classic LTE
  • Samsung Galaxy Watch 3
  • Samsung Galaxy Watch Active2
  • Samsung Galaxy Watch
  • Samsung Gear S3 Frontier LTE
  • Samsung Gear S3 Classic LTE
  • Samsung Gear S2 3G
  • Samsung Gear S2 Classic 3G
Huawei
  • Huawei Watch 3 Pro
  • Huawei Watch 3
  • Huawei Watch 2 Pro
  • Huawei Watch 2
Oppo
  • Oppo Watch 2
  • Oppo Watch
Mobvoi
  • Ticwatch Pro X
  • TicWatch Pro 4G/LTE
  • TicWatch Pro 3 LTE
Xiaomi
  • Mi Watch
  • Xiaomi Wear 3100
ZTE
  • Nubia Alpha
  • Montblanc
  • Montblanc Summit 2+
Garmin
  • Garmin Forerunner 945 LTE
Meizu
  • Meizu Watch
Fossil
  • Fossil Gen 5 LTE Smartwatch (Verizon only)
Huami
  • Amazfit Nexo
  • Amazfit GTR 2 LTE
  • Tablets

    A list of tablets that support eSIM.

Planet Computers

  • Gemini PDA
  • PCs

    A list of personal computers including laptops and convertible notebooks that support eSIM. All Windows-based devices must be running Windows 10 or newer to support eSIM.

Microsoft
  • Microsoft Surface Pro 8
  • Microsoft Surface Pro X
  • Microsoft Surface Pro 7+
  • Microsoft Surface Pro 5 LTE
  • Microsoft Surface Go 2 with LTE Advanced
  • Microsoft Surface Go with LTE Advanced
  • Microsoft Surface Neo
Acer
  • Acer Swift 7
  • Acer Swift 3
  • Acer TravelMate P2
  • Acer TravelMate Spin P4
  • Acer TravelMate Spin P6
  • Acer TravelMate P6
Asus
  • Asus NovoGo TP370QL
  • Asus VivoBook Flip 14 TP401NA
  • Asus Transformer Mini T103
HP
  • HP Elite x2 G2, G3
  • HP Envy x2
  • HP EliteBook G4, G5 Notebook PC
  • HP Probook G3, G4, G5 Notebook PC
  • HP Spectre Folio 13
  • HP Zbook G4, G5 Mobile Workstation
  • HP Zbook Studio G5
  • HP mt32 Mobile Thin Client
Lenovo
  • Lenovo ThinkPad X1 Titanium Yoga 2 in 1
  • Lenovo ThinkPad X1 Carbon Gen 9
  • Lenovo ThinkPad X1 Fold
  • Lenovo ThinkPad X1 Nano
  • Lenovo ThinkPad X12 Detachable
  • Lenovo Flex 5G
  • Lenovo Yoga C630
  • Lenovo Miix 630
  • Lenovo Yoga 520
  • Lenovo Yoga 720 convertible laptops
Samsung
  • Samsung Galaxy Book
  • Samsung Galaxy Book 2
Dell
  • Dell Latitude 7210 2-in-1
  • Dell Latitude 9410
  • Dell Latitude 7310
  • Dell Latitude 7410
  • Dell Latitude 9510
  • Dell Latitude 5410
  • Dell Latitude 5411
  • Dell Latitude 5511
Panasonic
  • Panasonic Toughbook 20
  • Panasonic Toughbook 33
  • Panaconis Toughbook G2
  • Panasonic Toughbook 55
Other eSIM Devices
  • Ring Alarm Pro
  • Ring JobSite Security
  • Bosch Spexor mobile security device
  • Greyp G6 mountain bike

This list might not be complete. Please check your phone specs on Google and in your Owner's manual
Important: All phones sold in China Mainland are not eSIM compatible.
Important: Your phone must be carrier-unlocked to install any eSIM.

Bitcoin is the biggest trustless cryptocurrency that makes sure you can transact and deal with other parties without nonsensical KYC procedures that do much more harm than good. Hence, by using it for transacting with our customers, we can offer unique zero user identification services.

The Lightning Network is a modern protocol that allows its users to transact with Bitcoin instantly and inexpensively. Being based on the Bitcoin blockchain it is as trustless as Bitcoin itself but much more private. Caveats? It's a relatively recent development, so don't use it for anything more than you can afford to lose. It requires a Lightning-enabled Bitcoin wallet. We recommend using Phoenix Wallet

We recommend that you use Phoenix Wallet mobile Bitcoin and Lightning wallet app (but there are very good alternatives as well).
There are two very good options to purchase Bitcoin:

Every Bitcoin payment requires paying substantial network fees, with Lightning or Monero payments fees are negligible. Once funds are received into your wallet, you can proceed with your payment. Scan the presented QR code with your wallet app or press Open in wallet button if you opened our website on the same device where the wallet app is installed. Alternatively, you can press Copy, then copy the payment address or Lightning invoice and use it in your wallet app.
After the purchase, you will be redirected to your Order page with a unique URL. Save this page to your bookmarks immediately, this is your only connection to your purchase, since there is no email or any other registration on our site for your privacy. You will need this page to check your account status and to access support.

To ensure your connection to the Global Mobile Data network you must switch your Roaming and Data Roaming switches ON.
You can find the Roaming Switch in your smartphone Settings.

You might find it difficult to access the Internet in areas with limited mobile coverage or no coverage at all. Try switching locations and make sure you have enough signal bars to connect to 3G or 4G/LTE/5G. You can also try to change the carrier manually. If you are in good coverage and tried everything else, you can always try a full power-down restart and see if that helps.

With the latest versions of iOS you can just scan the QR code with your iPhone Camera app. It will ask if you want to install a new plan. With other phones, to scan the QR Code, follow the below steps on your device:

  • Go to Settings/Connections/Cellular (Mobile) on your phone
  • Select SIM Manager and Add mobile plan/eSIM
  • Tap on Add using QR code
  • Scan your QR code. A pop up will appear, Add new mobile plan? Tap on Add
  • A second pop up will appear, Add new mobile plan? Tap on OK
  • Your new data plan will be displayed in your eSIMs list

If you are experiencing issues scanning the QR code or if you have received the QR code on the very same device you you wish to install it to, there is another option on your device that will allow you to enter details manually. You will be asked to enter:

  • 1. SM-DP+ Address
  • 2. Activation Code
  • 3. Confirmation Code (if available)
On iPhone go to Settings/Mobile Data/Add Data Plan/Enter Details Manually.
On other phones, look for similar options in Settings/Mobile Network, etc.
On Pixels and some other Android phones settings must be enetered as one combined string, so we provide it on your order page too.

Dial * 1 8 7 # 📞 in your Phone app and wait for the operator message with your actual balance, phone number and your IMSI number (use it to top up your account).

With Anonymous eSIM, your actual mobile number is not known to your local mobile network provider, as you are in roaming. Therefore, your adversary cannot collude with your local mobile network provider to run various attacks, that are easy with ordinary mobile subscribers, such as:

  • SimToolKit attack. Using a special service SMS and a secret Ki key attacker can control subscriber's SIM card (or eSIM chip) and, using a special surveillance interface built into every GSM phone, eavesdrop on the subscriber during calls or standby.
  • Monitor subscriber's location
  • Log subscriber's calls, messages and data sessions

Last but not least, your identity is not linked to the geographical point of purchase of a physical SIM card

Regarding the network privacy, we will never block Tor (or alternatives)

and we'll never ask you to mark stoplights and bicycles.

DATA.PLUS and US.PLUS plans: remove the eSIM while keeping your phone on WiFi, reinstall the eSIM from your order page to your new phone. If you don't have access to your old device and cannot remove the eSIM, you will need to purchase a new DATA.PLUS and contact us to have your remaining balance transferred to the new one.
NO NUMBER and IDENTITY eSIMs are one time use only, you cannot reinstall your eSIM to another phone.
You would need to purchase another NO NUMBER eSIM and contact us to have your balance and number (if you have one) moved to the new eSIM.
When contacting us, please provide both of your old and new order links.

Your eSIM can store more than one mobile roaming profile.
When you activate an eSIM, cross a border, or there's a network update, eSIM detects that the list of available network had changed and requests the necessary roaming profile that would provide the best available rates from the roaming operator.
The roaming operator then sends the requested profile (or command to use an existing profile) over the mobile network to your mobile phone and your eSIM.
In rare cases this process fails.
In such a case your mobile phone would not be able to connect to mobile network.
To address this issue we suggest that you manually switch the exsting profiles in your mobile phone.

To do that, first enter the SIM Menu on your phone:

On iPhone:

  • Go to Settings / Mobile Data / silent.link eSIM / SIM Applications
on Pixel with CalyxOS or Android
  • Open SIM Toolkit app;
on Pixel with GrapheneOS
  • Open USIM Services app;

There:
DMI / Settings / Profile
You will see a list of profiles that are present in your eSIM. The active profile is marked with a * character.
Try manually selecting other profiles and wait 5-10 minutes after each selection, until your phone restores network connection.

The SMS and Inbound Voice Call services are provided on silent.link plans to allow for convenient account activation and not to endorse bad practices of communication over insecure and overpriced legacy technologies.

Legacy phone calls and texts are recorded, monitored and can be easily spoofed by mobile operators and other parties.

Voice call and text message reception are sometimes unreliable when you change your roaming network, which is common with silent.link service.

However, when you know you are going to receive a registration call or message and it doesn't go through, you can trigger reception by switching your carrier network or cellular mode: "3G", "5G Auto", etc.

If you have just purchased your eSIM, make sure your data access is working before trying to use text and voice services.

A +48 number that may show up in the your phone settings is an internal ID.

Please disregard.

Before installing an eSIM to a Google Pixel phone, or if your Pixel loses any network connection, it might be necessary to check DSDS (Dual SIM Dual Standby) option in your phone. Dial the code:

* # * # 4 6 3 6 # * # *

select Phone information, scroll down to Enable DSDS and turn it ON.